¿Para qué sirve un software ERM?
ERM software has multiple functions that are developed on a single platform. For example, with Coldview ERM – Enterprise Report Management you can perform these actions with your organization’s reports:
Organize: Stores, classifies, and compresses large volumes of information, from different origins and formats automatically and in real-time, according to defined rules.
Segment: Provides access to information in a segmented way according to user type and permissions granted.
Indexing: Sorts reports and records according to a common criterion for all of them, to facilitate their consultation and analysis.
Differences between ERM and Enterprise Reporting software
When talking about Enterprise Reporting Management or ERM, confusion may arise regarding the concept of Enterprise Reporting. However, they are not the same, since they have different scopes and the end-users are different.
Enterprise Reporting generates statistical reports that are created through business intelligence tools. Where data is presented in a compressed and organized form, which makes complex information easy to digest and understand. This makes it an analysis tool that helps decision-makers to make the best decisions.
Whereas an Enterprise Report Management system stores all reports and listings on a single platform. That is all the information that is generated by the central and departmental systems of the organization. This software shows users each document in standard or known formats to help people manage it more easily.
So what is the main difference between ERM software and Enterprise Reporting? The main difference is that the end-users of the software can be company members, suppliers, or customers. Each of them enters the platform with different types of users and permissions granted and has the information they need in a simple, secure, and efficient way. This action can be carried out from different accesses such as the intranet, a controlled extranet, or through the Internet.
In short, ERM is a technological solution that has a huge impact on the amount of time that each management takes. In addition to optimizing this valuable resource of the organization, it takes care of the security of sensitive data.
5 Benefits of ERM Software in Enterprise Reporting Management
Generally speaking, organizations that implement Enterprise Report Management software have found that it improves customer relationships, increases sales, and reduces the cost of doing business.
However, there are more specific benefits that we cannot fail to mention. For example
First-call resolution in customer service: For example, the customer service representative can access invoices, account summaries and other documents in the same format as the customer sees them in real-time. Consequently, with this information, he or she can guide the caller in interpreting the information while providing a quick and effective response. In other words, this provides a better customer experience by optimizing customer service time and access to information.
Increased customer and/or supplier self-management: For example, with the proper permissions, customers and/or suppliers will be able to access 24 hours a day to summaries, invoices, and credit notes, among other documents with only an Internet connection. In other words, it provides a personalized experience to each user by giving them private access. This reduces the number of collaborators assigned to the customer service area.
Improved processes: With an ERM, the reports needed to carry out management are easily located and accessible remotely, making processes more agile and efficient. The impact of digital transformation on processes is enormous. To illustrate this, we can cite the case of the digitization of documents in the public schools of St. Louis (Missouri, United States). As reported by the head of Human Resources, the change in management times decreased from three weeks to just three hours for the same process. A remarkable change, isn’t it?
Imagine that this time that our collaborators waste in the search process are hours that the company pays for and that could be invested in productive tasks. On the other hand, the negative perception that it can generate in customers. Those who try to carry out a transaction do not manage to do so because they do not have the right information.
Saving money: One of the great positive impacts of implementing ERM software is the economic one. For example, you can:
- Reduce information storage infrastructure costs for extended periods of time.
- Minimize the use of paper and equipment maintenance by not printing documents.
- Improve employee productivity by streamlining their tasks.
Compliance with standards, regulations, and internal policies: ERM software ensures regulatory compliance in critical information storage, automatically managing the life cycle according to its origin and current regulations. It also achieves compliance with internal policies related to the management of reports and access to such information.
In conclusion, ERM software organizes, segments, and indexes our reports in a single platform, boosting the digitalization strategy, enhancing security, and ensuring compliance with regulations. In short, it’s automation that improves customer relationships, increases sales, and reduces the cost of doing business.
Now send us a message and tell us how do you manage your company’s reporting?
If you want to know more about what ERM can do for your company, get in touch and we’ll tell you.