Telecommunications Industry
Improve your customer interaction
Give your customers a quality experience through Coldview’s solutions. We help telecommunications companies in Latin America to stand out for their omnichannel management.
Let’s face business challenges
With our solutions you can:
Promote the digitalization of documentation, facilitating the consultation of invoicing, account statements, payments, and historical balance comparisons.
Enable the option of embedding personalized messages, images, and videos.
Generate, compose, and distribute documents such as statements, letters, and renewals.
Manage electronic and physical customer files.
Create and issue alerts and notifications to customers on transactional events.
Securely store documents.
Learn about the benefits
for your organization
Will reduce operating costs: storage savings, printing cost savings, decreased processing times.
It will reduce communications support costs and the saturation of customer service centers.
Will be able to be flexible and transparent in the face of regulatory changes.
It will enable the replication of solutions at a regional level.
What business processes
can we help you with?
Document storage
Coldview ECMGeneration of prepaid and postpaid account statements with multichannel delivery to customers
Generation and distribution of interactive documents for consultation
Management of plans and letters of welcome or financing
Invoicing and payment voucher generation
Communications design, plan offerings, and equipment sales
Customer satisfaction surveys
Transactional alerts and notifications online usage
“Thanks to Coldview, the main ally in our digital transformation process, we have been able to take the communication experience with our customers to another level, driving innovation in our products and services, contributing to greater satisfaction and better positioning of our company”.
Javier Sánchez Contreras, Deputy Director of Operation and Security Systems, Telcel Mexico.
Why Coldview?
We are the only supplier in Latin America that manufactures, develops, and implements these solutions 100% adaptable to your organization’s processes.
+50 years of experience
Fast, flexible, and scalable
Customizable solutions
Services throughout Latin America
Offices in Argentina, Chile, and Mexico
Competitive pricing
Implementations in record time
